Our fan Sam, is a common married man looking to enhance his future potential customers. He is thirtysomething and married with 2 young children. He deals with his household in rented lodging with the neighborhood council assigned real estate association. He works full-time 9-5 with the local council as a human resources policeman and also is also a part-time fully grown trainee examining Organization Management two evenings each week.

Sam goes to nearly every house video game and around 5 away video games per period, but he is not a season ticket owner. He angled afford the one-off expense and also does not know concerning the budget strategy settlement terms. He generally meets a good friend at a local pub prior to house games, as he thinks it is also pricey to drink and eat in the stadium.

Sam has a ‘Locals as well as Advocates’ smart card issued by the regional football club as part of a joint endeavor with the regional council. The card is a Football Club Membership Card with a shut handbag, a payment center that is just legitimate in the stadium and also the club’s retail electrical outlets (a shut bag owned and also run by or in support of the club can produce thousands of thousands of pounds in extra income and also performance gains).

The ‘Homeowners and also Advocates’ smart card additionally enables payment by Europay/ MasterCard/ Visa (EMV) and is Regional Authority Smart card Standards e-Organisation (LASSeO) & Integrated Transportation Requirements Organisation (ITSO) compliant. This suggests that it can be made use of to access to council supplied services and also on regional transport. The card has actually likewise been developed and encoded in accordance with the arising Criteria for Smart Card Innovation in Stadia.

MONDAY

Sam browse through to the club’s internet site and also checks the fixtures for the coming month. He determines to buy two tickets for tomorrow evenings cup video game, when he will take a pal from job that has actually never ever been before. Sam simply enters his ‘Citizens as well as Advocates’ smart card number right into the purchase screen. He chooses to pay for the ticket with the EMV payment. When the purchase is total Sam examine his Commitment factors equilibrium and also it has boosted by 200 (100 per ticket) He picks the ‘print in your home’ alternative, prints both barcoded tickets and then sets off for job.

The bus shows up. Sam gets on and presents his ‘Homeowners as well as Fans’ card, which shops his ITSO certified monthly bus ticket to the visitor.

At work Sam utilizes his ‘Homeowners and Supporters’ smart card at the office building accessibility control viewers. This enables him to open up the primary entrance door. Since the card also serves as Sam’s staff pass it also has his picture and gives him access to his workplace as well as various other pertinent locations in the structure. At lunch break Sam is active so he makes a decision to eat at the team dining establishment. Most personnel have council provided cards for Gain access to ID and also to spend for food but Sam’s can use his ‘Residents as well as Supporters’ card in all council staff restaurants. However, the e-purse made use of in council dining establishments does not allow Sam to accru factors, unlike the various other e-purse additionally on the card.

At 17:00 Sam leaves the office as well as takes a trip residence on the bus once again using his ‘Residents and also Supporters’ card, which shops his ITSO compliant month-to-month bus ticket.

Monday is among both evenings a week that Sam participates in a part-time training course held at the football club meeting centre.

Sam drives to the stadium and also presents his ‘Homeowners and Fans’ smart card to the car park barrier. This opens as the CRM system tells it that Sam is Researching tonight so is entitled to totally free vehicle parking. Once the evenings research is over Sam leaves the car park making use of the ‘Locals and Fans’ card to open up the departure obstacle.

When Sam gets home he examines his Loyalty Points equilibrium once again and also sees that he got 50 factor for participating in college, as becomes part of a neighborhood ‘Self Growth’ program run by the council and also sustained by neighborhood companies.

Variety of uses the ‘Citizens and Supporters’ card. (10 ).

Week in the Life of a Football Fan with a Citizen’s Smart Card

Component 2 of 8

TUESDAY

Sam follows his normal regimen utilizing the ‘Locals and also Fans’ smart card on the bus and to access his office complex. At lunch time he goes in to the local library and also obtains a publication relating to his Organization Management course. He makes use of the self-service workdesk and also offers the ‘Residents as well as Supporters’ smart card to sign up the funding of the books, as the card additionally serves as a library card.

Sam determines to go straight to the football club from the workplace and also meets his buddy outside the arena. Sam becomes aware that he has actually forgotten his ticket, however is not concerned as he simply mosts likely to the club store where they read his card and also confirm he was released with a valid ticket. They after that confirm the accessibility control system to approve the card. (In truth Sam did not require to do this as when he used the card to ID himself on-line the previous day when acquiring the tickets, the card and the barcoded ticket were instantly contributed to the accessibility control system as valid for entry for this video game. The system however would only approve the very first form i.e. card or ticket for access, when one form had been utilized the 2nd would be instantly rendered void this is for safety and earnings security functions.).

Sam’s close friend gets here and they both go into the arena Sam with the ‘Locals and Supporters’ smart card and also his close friend with his very own barcoded ticket. In the arena Sam and buddy both get a drink as well as something to eat. As Sam has the ‘Homeowners and Advocates’ smart card he goes straight to the cashless payment line up which is shorter than the cash money line up. To improve take-up of the new ‘Residents and Fans’ card there is a price cut on all items when paying with the pre pay e-purse. Sam pays using the shut e-purse and also he is served quicker than his close friend who is paying with cash money. Sam likewise saves money. Sam then gets a sms message from the football club Events Group thanking him for entering the stadium early and provides him a BOGOFF (Buy One Get One Free of cost) deal on the new line in pasties from a neighborhood bakers if he uses his shut e-purse for payment.

Sam as well as buddy see the initial half during which Sam tops up his e-purse on his ‘Homeowners and Fans” smart card by text message Then at half time he makes use of the BOGOFF deal.

After the match close friend Sam utilizes his ‘Homeowners and Advocates’ smart card for the bus journey residence. At home Sam checks his loyalty account and sees a total amount of 125 new points from his acquisitions and also due to the fact that he got in the arena early.

Number of uses the ‘Citizens and Supporters’ card. (10 ).

Week in the Life of a Football Fan with a Local’s Smart Card.

Part 3 of 8.

Wednesday.

Sam follows his typical routine right into work making use of the ‘Residents and also Advocates’ smart card on the bus and to access his office building. Today is Sam’s birthday the football club CRM texts his mobile phone a 2-4-1 offer to eat in the restaurant at the stadium. To take advantage of this offer Sam meets his wife for lunch at the stadium. The offer also states that if he pays for the meal with the closed purse on his ‘Residents and Supporters’ smart card he will receive treble loyalty points. Sam tops up his e-purse on his “Residents and Supporters” smart card by text message. Sam redeems the 2-4-1 offer and pays for the meal with the closed e-purse on his ‘Residents and Supporters’ smart card.

When Sam returns to work he uses the ‘Residents and Supporters’ smart card to access his office building.

After work Sam decides to go to the gym he uses his ‘Residents and Supporters’ smart card for the bus journey and once at the gym, which is a council leisure centre. Sam uses the ‘Residents and Supporters’ smart card to gain entry to the leisure centre as it is also holds his membership details. Sam uses smart card inside the leisure centre to register his use of the gym and again to use of the swimming pool. Sam then travels home on the bus using the ‘Residents and Supporters’ smart card.

At home Sam logs on to the clubs website and checks the balance on his loyalty account. He discovers that he has an additional 350 points for topping up, paying in the restaurant and also a bonus for his birthday. Sam has also been given additional points for participating on one physical activity at the gym, this is a PCT initiative to promote healthy living and combat obesity and help reduce the pressure on the local NHS. The scheme is supported by the local council and the football club.

Number of uses of the ‘Residents and Supporters’ card.( 14 ).

Week in the Life of a Football Supporter with a Resident’s Smart Card.

Part 4 of 8.

Thursday.

Sam follows his usual routine into work using the ‘Residents and Supporters’ smart card on the bus and to access his office building.

At lunch time Sam goes to town and buys a CD smart watch  from a local music store and some accessories for his car from a national motor factors retailer using the EMV payment on his ‘Residents and Supporters’ smart card.

Sam has study leave in the afternoon and travel hom e on the bus using his ‘Residents and Supporters’ smart card, and collects his Business Management course books and course work. At home Sam logs on to the clubs website and checks the balance on his loyalty account and discovers that he has an additional 160 points for the EMV transactions at the local music store and the national motor factors retailer. As these transactions are using the EMV payment facility they attract a slightly lower rate of points than transactions using the pre pay e-purse on the ‘Residents and Supporters’ smart card.

As Sam is registered as a mature student studying at the stadium he is allowed free access to the WiFI within the stadium conference suite. Sam drives to the stadium early, for his second study night of the week, as he is meeting a study buddy there. On arrival at the stadium Sam presents his ‘Residents and Supporters’ card to the parking barrier which opens as it knows from the CRM that Sam is studying tonight and is entitled to free parking. Sam uses the ‘Residents and Supporters’ smart card to log on to the network using dual factor authentication and the system recognises Sam is registered with a sight impairment and has stored visual preferences to help him read the text. The system is set to Sam’s preferences. This same function could be used to change language for those whose first language is not English.

Once the evenings study is over Sam leaves the car park again using the ‘Residents and Supporters’ smart card to open the exit barrier.

When Sam gets home he again checks his Loyalty Points balance and sees that, just as he did on Monday evening he received 50 point for attending college, this is part of a local ‘Self Development’ programme run by the council and supported by local businesses.

Number of uses of the ‘Residents and Supporters’ smart card (12 ).

Week in the Life of a Football Supporter with a Resident’s Smartcard.

Part 5 of 8.

Friday.

Sam follows his usual routine into work using the ‘Residents and Supporters’ smart card on the bus and to access his office building.

At lunch time Sam goes to the councils ‘One Stop Shop’ to apply for Free School Meals for his 2 children. He uses a public PC and presents his ‘Residents and Supporters’ smart card to the reader which identifies him asks for a secret word (2 Factor Authentication). As Sam is registered with a sight impairment on the council’s public facing system his visual impairment preferences are read from the card and the councils public facing system is set to Sam’s preferences.

As the councils CRM already holds many pieces of information required for the Free School Meals Entitlement Form some information there has been automatically completed i.e. Name. DoB, Address, Contact details etc. This is called Auto Form Fill. Sam check the auto populated data is correct, completes the rest of the form and returns to work.

After work Sam decides to go to the gym he uses the ‘Residents and Supporters’ smart card for the bus journey and once at the gym, which is a council leisure centre Sam uses the ‘Residents and Supporters’ smart cardto gain entry to the centre as it is also his membership card for the leisure centre. Sam also uses the ‘Residents and Supporters’ smart card inside the leisure centre to register his use of the gym and again use of the swimming pool. Sam then travels home on the bus using the ‘Residents and Supporters’ smart card for the journey home.